Shipping policy

We currently ship to the United States and the United Kingdom. The shipping options, costs, taxes, duties, and estimated delivery dates available for a specific order are shown at checkout.

1. Processing

Orders are normally prepared within 1–2 business days, Monday through Friday. Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during launches, promotions, or unusually high order volume.

2. Delivery Estimates

Estimated delivery times are shown at checkout. As a general guide, U.S. orders may take approximately 3–7 business days after dispatch, while UK orders may take approximately 3–8 business days after dispatch, depending on service and destination. These are estimates and not guarantees.

For UK consumer orders, goods will normally be delivered within 30 days unless a different delivery period was agreed with you. If an agreed or legally required delivery obligation is not met, you may have cancellation or other remedies under applicable law.

3. Shipping Charges, Taxes and Duties

Shipping charges are displayed at checkout. For UK orders, VAT, import charges, customs duties, or handling fees may apply depending on the order value, shipping method, fulfillment location, and applicable rules. Any charge known to us will be shown at checkout; charges imposed by a carrier or customs authority may be payable by the customer where applicable.

4. Tracking

When available, tracking details are sent by email after dispatch. Tracking scans may take up to 48 hours to appear.

5. Address Changes and Cancellations

Review your address before payment. Contact us immediately if it is incorrect. We can only change an address before fulfillment and cannot guarantee that a change will be possible. Cancellation requests are considered before dispatch; after dispatch, use the return process.

6. Lost, Missing or Damaged Parcels

If tracking shows delivery but you cannot find the parcel, check with household members, neighbors, the delivery area, and the carrier. Contact us if it remains missing. For visible damage or an incorrect item, contact us within 14 days with photos of the packaging and product.

Delivery estimates can be affected by weather, carrier disruptions, customs processing, holidays, incorrect information, and events beyond our reasonable control.