Shipping policy

Last updated: October 1, 2026

At a glance

Where we ship: United States addresses only
Shipping cost: free standard shipping
Order processing: 1–2 business days
Estimated delivery: 3–5 business days after dispatch
Tracking: sent by email once your order is dispatched, where the carrier provides it
Delivery estimates are not guaranteed and may vary

1. Where we ship

ShopBerryMoon currently ships to addresses in the United States only. We do not ship internationally at this time. If an address is outside the United States, it will not be available at checkout.

2. Shipping costs

Standard shipping is free for orders shipped to a US address. The shipping option for your order is shown at checkout before you pay.

3. Order processing

Orders are normally processed within 1–2 business days. Processing is the time we need to prepare your order for dispatch. It is separate from, and happens before, the delivery time. Orders are normally processed Monday through Friday. Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during promotions, product launches, holidays or periods of unusually high order volume.

4. Estimated delivery

Once your order has been dispatched, delivery is estimated at 3–5 business days. This estimate starts at dispatch and does not include processing time. As a rough guide, adding processing and delivery together gives about 4–7 business days from order to arrival.

These are estimates, not guarantees. Delivery may take longer because of the destination, carrier delays, holidays, weather, incorrect or incomplete address details, or other circumstances beyond our reasonable control.

5. Taxes

Applicable sales tax, where required, is calculated and displayed at checkout based on your order and shipping address.

6. Tracking your order

When your order is dispatched, we send tracking information to the email address you provided at checkout, where the carrier provides it. Please allow up to 48 hours for tracking to become active or for the first carrier scan to appear. You can follow your package using the carrier and tracking number on our Track your order page.

7. Address changes and cancellations

Please check your shipping address carefully before you complete your purchase. If you notice a mistake, contact us as soon as possible at support@shopberrymoon.com with your order number. We may be able to update an address before the order is fulfilled, but we cannot guarantee that a change will be possible.

Cancellation requests are considered before an order is dispatched. Once an order has been dispatched, cancellation may no longer be possible and our Return & Refund Policy may apply instead.

8. Lost, missing or damaged packages

If tracking shows your package as delivered but you cannot find it, please first check with household members, neighbours, the delivery area and the carrier. If it is still missing, contact us and we will help.

If your package arrives damaged or contains an incorrect item, please contact us within 30 days of delivery with your order number and clear photos of the item and packaging. See our Return & Refund Policy for how we handle damaged, defective or incorrect items.