FAQS
# Frequently Asked Questions
## Where do you ship?
We currently ship to the United States and the United Kingdom. Available shipping methods, costs, and estimated delivery times are shown at checkout.
## How long does delivery take?
Orders are processed within the time shown at checkout. Delivery timing may vary depending on the destination, carrier, weekends, holidays, and customs processing. Tracking information is sent by email when available.
## What materials are your products made from?
Our products are made from selected natural wood and finished for everyday use. Because each piece is handmade, the grain and colour may vary slightly.
## Are handmade products exactly identical?
No. Small variations in grain, tone, and natural marks are part of the character of handmade wood products and make each piece unique.
## How do I request a return?
Email [support@shopberrymoon.com](mailto:support@shopberrymoon.com) before sending an item back. Include your order number, the product name, and the reason for the return. We will provide return instructions for eligible items.
## What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery and include clear photographs of the packaging and the item. We will review the issue and explain the available replacement, repair, or refund options.
## Can I change or cancel my order?
Contact [support@shopberrymoon.com](mailto:support@shopberrymoon.com) as soon as possible. We can request a change or cancellation before fulfilment, but cannot guarantee it after processing begins.
## What happens if I entered the wrong delivery address?
Email [support@shopberrymoon.com](mailto:support@shopberrymoon.com) immediately with your order number and the correct address. We can only request an address change before fulfilment and cannot guarantee a change after dispatch.
## How do I track my order?
When tracking is available, we send a tracking link to the email address used at checkout. Please check your spam or promotions folder if you cannot find it.
## Do prices include taxes and customs charges?
Taxes and any applicable delivery or customs charges are shown at checkout where available. International charges may depend on the destination and carrier.
## How should I care for my wooden product?
Keep wood away from prolonged moisture and direct heat. Wipe it with a soft, slightly damp cloth and follow any care instructions included with your order.
## Do you accept wholesale or bulk orders?
Yes, we can review selected bulk or wholesale requests. Email [support@shopberrymoon.com](mailto:support@shopberrymoon.com) with the products, quantities, and destination.
## Which payment methods do you accept?
Available payment methods are displayed at checkout and may include major cards and supported accelerated checkout options, depending on your location and device.
## How can I contact you?
For questions about products, orders, shipping, or returns, email [support@shopberrymoon.com](mailto:support@shopberrymoon.com). We normally reply within 24 hours, Monday through Friday.
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**Shopify page setup**
Page title: `FAQ`Handle: `faq`
In Shopify, go to **Online Store → Pages → Add page**, enter the title `FAQ`, paste the content above, set the handle to `faq`, and click **Save**. Then go to **Online Store → Navigation** and add the FAQ page to the main menu or footer menu.
> This is a store-content template, not legal advice. Confirm the shipping, tax, customs, and returns wording matches your actual operations before publishing.