Frequently asked questions

Follow the instructions supplied with your specific product. Product pages include usage, care, charging and safety information whenever it is available.

Each product page lists the details available for that item, such as what is included, charging or power information, and care instructions. If something you need is not listed, please contact us before you buy.

Cleaning and care guidance is included with each product and, where available, on its product page. Always follow the manufacturer's instructions supplied with the product, switch devices off before cleaning, and let them dry before storing.

Follow the charging instructions supplied with your product. Charge on a dry, stable surface, do not leave a charging device unattended for long periods, keep it away from water while charging, and stop using it if it becomes unusually hot or damaged.

Please contact us with your order number, the product name and a short description of the problem, with photos or a short video if you can. We will help you with the next step. See our Return & Refund Policy for damaged, defective or incorrect items.

No. Product information is for general everyday-use purposes only and is not medical or dental advice. Please speak with a dentist or other qualified professional about any oral-health or health concern.

We currently ship to addresses in the United States only. We do not ship internationally at this time.

Yes. Standard shipping is free for orders shipped to a US address.

Orders are processed in 1–2 business days. Once your order has been dispatched, delivery is estimated at 3–5 business days.

Processing time and delivery time are separate, and delivery estimates are not guaranteed. They may vary because of the destination, carrier delays, holidays, weather or other circumstances beyond our reasonable control. See our Shipping Policy.

When your order is dispatched, we send tracking information to the email address used at checkout where the carrier provides it. Enter the carrier and tracking number on our Track your order page to follow your package.

Contact us as soon as possible with your order number. We may be able to update an address or consider a cancellation request before the order is dispatched, but we cannot guarantee changes once fulfilment has started.

Email support@shopberrymoon.com with your order number and, for damaged or incorrect items, clear photos of the item and packaging within 30 days of delivery. See our Shipping Policy and Return & Refund Policy for details.

Prices are shown in US dollars. Any applicable sales tax, where required, is calculated and shown at checkout before you pay, based on your shipping address.

We offer a 30-day return period for eligible purchases, subject to our Return & Refund Policy. Unopened items in their original sealed packaging can be returned within 30 days of delivery.

For hygiene reasons, personal-care devices that have been opened or used (such as toothbrushes, shavers and trimmers) can only be returned if they are faulty, damaged or not as described.

Email support@shopberrymoon.com before sending anything back, with your order number, name, the product name, the delivery date and the reason for the return. Please wait for return instructions before sending your package.

Original shipping charges are generally non-refundable, and you may be responsible for return shipping unless the item was damaged, defective, or incorrect, or the cost is otherwise covered by applicable law. See the Return & Refund Policy for details.

Please contact us within 30 days of delivery with your order number and clear photos of the item and its packaging. After reviewing the issue we may offer a replacement, exchange or refund as appropriate.

Once a returned item has been received and approved, the refund is issued to your original payment method. Refunds are normally processed within 7 business days after approval, and your bank or payment provider may need additional time.

The payment options available to you, including Apple Pay and Google Pay where your device supports them, are shown at checkout.

Payments are processed through Shopify's secure checkout. See our Privacy Policy for how we collect, use and share personal information.

ShopBerryMoon is an online store for practical personal-care, oral-care and wellness essentials for everyday routines. Our business address is 3192 Whitethorn Rd, Cleveland, OH 44118, United States. Read more about us.

Email support@shopberrymoon.com or call +1 216 2398 909. For an existing order, please include your order number.