SHOPBERRYMOON

Order Status

Check your order

After placing an order, you will receive an order confirmation by email. When your order is dispatched, we will send tracking information where the carrier provides it.

If you need help with an order, email support@shopberrymoon.com with your order number, the email used at checkout, and the delivery postcode. We normally reply within 24 hours Monday through Friday.

If your tracking has not updated, allow the carrier’s normal processing time before contacting us. If an order appears delayed, missing, damaged, or delivered to the wrong location, contact us so we can review the shipment details.