Privacy policy

Last updated: October 2, 2026

ShopBerryMoon ("we", "us", "our") operates shopberrymoon.com and its related content, products, tools and shopping experience (the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights you have. By using our Services you acknowledge this policy.

At a glance

What we collect: contact, order, payment-related, communication, device and usage information
Payments: card and payment details are processed by our payment providers; we do not store full card numbers
Who we share with: service providers such as Shopify, payment, shipping, support, analytics, marketing and advertising providers, and where the law requires
Marketing: promotional emails only where permitted by law; you can unsubscribe at any time
Your choices: you can ask to access, correct or delete your information, and to opt out of certain uses, where applicable
Contact: support@shopberrymoon.com

1. Who we are

ShopBerryMoon is an online store based in the United States that sells personal-care, oral-care and wellness products to customers in the United States.

ShopBerryMoon
3192 Whitethorn Rd
Cleveland, OH 44118
United States
Email: support@shopberrymoon.com
Phone: +1 216 2398 909

2. Information we collect

"Personal information" means information that identifies you or can reasonably be associated with you. Depending on how you use our Services, we may collect:

Contact information: name, billing and shipping address, phone number and email address.
Order and payment information: products viewed, added to your cart, purchased, returned, exchanged or cancelled, order history, payment method type and transaction details. Card information is collected and processed by our payment providers and is not stored on our own systems.
Account information: account details and preferences, if you create an account.
Communications: messages and information you send us through our contact form, email or phone, and your marketing preferences.
Device and usage information: browser and device type, IP address, approximate location, network connection, device identifiers, pages viewed, links clicked, referring website and how you interact with our Services.

We do not intentionally collect sensitive personal information such as government identification numbers or health information. Please do not send this information to us.

3. How we collect personal information

From you directly: when you place an order, create an account, subscribe to emails, contact us or otherwise interact with our Services.
Automatically: when you browse our website, through cookies, pixels and similar technologies.
From service providers: companies that provide technology, payment, fraud-prevention, shipping, analytics, hosting, customer-support or other services to us.
From other third parties: where permitted by law and necessary to provide or improve our Services, for example address-verification or advertising partners.

4. How we use personal information

Processing and fulfilling orders, and arranging shipping, delivery, returns and refunds.
Processing payments and detecting and preventing fraud.
Providing customer service and responding to enquiries.
Creating and managing accounts and preferences.
Sending order confirmations, shipping updates and other transactional messages.
Sending promotional communications where permitted by law, and measuring and improving our marketing and advertising.
Improving our website, products and Services, including analytics and testing.
Protecting the security of our Services and preventing misuse.
Complying with legal obligations and enforcing our terms and policies.

5. How we share personal information

We share personal information with service providers and other third parties when reasonably necessary to operate our business and provide our Services. These may include:

Shopify and other technology and hosting providers;
payment processors and fraud-prevention providers;
shipping, delivery and returns providers;
customer-support and communication providers;
analytics providers and advertising and marketing partners, including Google, where we use their tools to measure and promote our store.

We may also disclose information when you ask or authorise us to, when required by law or legal process, to protect our rights, property, security, customers or others, and in connection with a merger, sale or reorganisation of our business.

6. Shopify

Our online store is hosted by Shopify, which provides the technology that allows us to operate the store and may process personal information in connection with your use of our Services. For more information, please read the Shopify Privacy Policy.

7. Cookies and similar technologies

We and our service providers use cookies, pixels and similar technologies to operate the website, keep items in your cart, remember preferences, keep checkout secure, understand how the website is used, improve performance, and support marketing and advertising where applicable. You can manage cookies through your browser or device settings, although disabling some cookies may affect cart, checkout or other features. Where the law gives you a choice about non-essential cookies, we provide controls on the website. See our Cookie Policy for more.

8. Advertising and analytics

We may use analytics and advertising services, including those provided by Google, to measure website usage and to show our products to people who may be interested in them. These services may collect information about your visits to our website and other websites. Depending on where you live, you may have the right to opt out of certain targeted advertising (see section 11), and you can also use the advertising and cookie controls provided by your browser, device and the relevant advertising platform.

9. Third-party websites and links

Our Services may contain links to websites or services operated by third parties. They have their own privacy policies and practices, and we are not responsible for them. We recommend reading their policies before you share personal information with them.

10. Security and retention

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, use, alteration or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information for as long as reasonably necessary to provide our Services, complete transactions, maintain business and tax records, comply with legal obligations, resolve disputes and enforce our agreements, after which we delete or de-identify it.

11. Your rights and choices

Depending on where you live, and subject to applicable law and its exceptions, you may have the right to:

Know and access the personal information we hold about you and receive a copy of it.
Correct inaccurate personal information.
Delete personal information, where the law permits.
Opt out of the sale or sharing of personal information, or of targeted advertising, where applicable.
Manage marketing preferences by using the unsubscribe link in our emails or by contacting us.
Not be treated unlawfully differently for exercising your privacy rights.

US state privacy rights

Residents of some US states, for example California, Colorado, Connecticut, Virginia, Texas and others with comprehensive privacy laws, have additional rights over their personal information, including the rights listed above. To make a request, email support@shopberrymoon.com with the subject "Privacy request" and tell us what you are asking for and the email address you used with us. We may need to verify your identity before completing a request. You may use an authorised agent to submit a request on your behalf, and we may ask for proof of that authorisation. If we decline a request, you may be able to appeal by replying to our response, and we will explain how.

Opting out of marketing emails

You can unsubscribe from promotional emails at any time using the link in the email. We may still send you transactional messages about your orders.

12. Children's privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review the request and take appropriate action.

13. International visitors and transfers

ShopBerryMoon is based in the United States and sells to customers in the United States. Personal information may be processed and stored in the United States or in other countries where our service providers operate.

14. Privacy complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve it. Depending on where you live, you may also have the right to contact your state attorney general or another appropriate privacy authority.

15. Changes to this policy

We may update this policy from time to time to reflect changes to our business, our Services or legal requirements. When we do, we will update the "Last updated" date at the top and publish the revised version on this website.