Refund policy

Last updated: October 2, 2026

At a glance

Return window: 30 calendar days from delivery
How to return: email us first and wait for return instructions before sending anything back
Condition: unopened and unused, in original sealed packaging, with all parts and accessories
Opened personal-care devices (such as toothbrushes, shavers and trimmers) can be returned for hygiene reasons only if faulty, damaged or not as described
Return shipping: paid by you for change-of-mind returns; free for items that are damaged, defective or incorrect
Restocking fees: none
Exchanges: we do not offer exchanges for a different item; faulty items can be replaced or refunded
Refunds: to your original payment method, normally processed within 7 business days after we approve the return

1. 30-day returns

We accept eligible returns within 30 calendar days of delivery. Unopened items in their original sealed packaging, with all parts and accessories, can be returned for any reason within this period. For hygiene reasons, personal-care devices that have been opened or used (such as toothbrushes, shavers and trimmers) can only be returned if they are faulty, damaged or not as described (see sections 2 and 4).

2. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 30 days of delivery at support@shopberrymoon.com and include:

Your order number and name
A description of the problem
Clear photos of the item and its packaging

After reviewing the issue, we may offer a replacement or a refund as appropriate and will give you return instructions where needed. We do not offer exchanges for a different item.

3. How to start a return

Email support@shopberrymoon.com with your order number, name, the product name, the delivery date and the reason for the return.
Wait for our reply with return instructions. Returns sent without prior authorisation may be delayed or declined.
Pack the item securely with its original packaging, parts and accessories, and send it by mail as instructed.

4. Items we cannot accept for return

Unless the item is defective, damaged or incorrect, or the law requires otherwise, the following may not be eligible for return:

Personalised or custom-made items
Opened or used personal-care devices (such as toothbrushes, shavers, trimmers and nail clippers), unless faulty, damaged or not as described
Gift cards
Final-sale items
Items that have been used, altered or damaged after delivery
Items returned without prior authorisation

5. Return shipping

For change-of-mind returns, you are responsible for the cost of returning the item, and original shipping charges are non-refundable. If your item arrived damaged, defective or incorrect, we will cover the return shipping. We do not charge restocking fees.

6. Refunds

Once a returned item has been received and approved, your refund is issued to the original payment method. Refunds are normally processed within 7 business days after approval. Your bank or payment provider may need additional time before the refund appears in your account.